Privacy Policy

1. Information We Collect

We collect only the information necessary to provide our services:

• Contact details provided during booking (name, email, phone number)
• Technical data such as IP address, browser type, and device information (for analytics and security)
• Payment-related information (processed securely via third-party gateways such as Beem It — we do not store full card details)

No sensitive health or personal identification data is collected without your explicit consent.

2. How We Use Your Information

• To process and confirm bookings, communicate confirmations, and handle payments
• To send service updates, appointment reminders, or occasional marketing messages (you can opt out at any time)
• To analyse site usage and improve user experience (via anonymised analytics tools)
• To comply with legal obligations, including Australian Privacy Principles (APPs)

3. Sharing & Security

Your information is shared only with:

• Trusted payment processors and service providers who are contractually bound to protect your data
• Legal authorities when required by law

We do not sell, rent, or trade your personal information. All data is transmitted and stored using industry-standard encryption (HTTPS, secure gateways). In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

4. Your Rights

• Request access to, correction of, or deletion of your personal data by emailing us
• Opt out of marketing communications or non-essential cookies at any time
• For Australian residents: exercise rights under the Australian Privacy Principles (APPs)
• For EU/EEA residents (where applicable): rights under the GDPR, including data portability and restriction of processing

5. Cookies & Analytics

We use:

• Essential cookies to maintain session functionality and secure bookings
• Analytics cookies (Google Analytics with IP anonymisation enabled) to understand site usage patterns

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.