Data Deletion Policy

1. What You Can Request

You may request the deletion of personal data associated with your interactions and bookings. This includes:

• Your name, email address, and phone number
• Booking details and related records
• WhatsApp conversation identifiers and messages stored in our systems

2. How to Request Deletion

To submit a deletion request, please contact us using one of the following methods. Provide sufficient information to allow us to identify and locate your data:

• Email: hello@dash.jempablo.com (preferred method)
• WhatsApp: Message +61 481 112 706 with the exact words “DELETE MY DATA”

If submitting via email, please use the subject line: Data Deletion Request, and include:

• Your full name (as used in bookings, if applicable)
• Your phone number
• The WhatsApp number you used to contact us (if relevant)

3. Verification

To protect your privacy and prevent unauthorized requests, we may need to verify your identity before processing the deletion. This may involve confirming ownership of the email address or WhatsApp number associated with the request.

4. Processing Time

We aim to complete all valid deletion requests within 30 days of receipt and verification. In cases involving complex requests or legal obligations, processing may take longer — we will notify you if this occurs and provide an estimated timeframe.

5. What We Delete (and What We Keep)

Upon confirmation, we will permanently delete or irreversibly anonymize all personal data we control that can identify you.

We may retain limited information only where strictly required for:

• Legal, accounting, or tax compliance obligations
• Preventing fraud, abuse, or security incidents
• Resolving disputes or enforcing our agreements

Any retained records are restricted in access and used solely for the purposes listed above.

6. Third-Party Services

Some of your data may have been processed by third-party platforms (e.g., WhatsApp/Meta, payment processors, email service providers). We will delete all data within our direct control. For data held by third parties, you may need to submit separate deletion requests directly to those services. We will provide reasonable assistance where possible.

7. Contact